Frequently Asked Questions

Is 121 Help free to use?

Yes. Customers can search for businesses and make bookings free of charge.

How do I make a booking?

Simply search for a business, choose an available date and time, and submit your booking request.

Do I need an account?

An account may be required for certain features and to manage your bookings more easily.

How can businesses join the platform?

Businesses can register, create a profile, and start receiving bookings from local customers.

Can I cancel a booking?

Cancellation options depend on the individual business and its booking policy.

How can I contact support?

You can contact our support team through the Contact Us page.

How does advertising work?

Businesses can promote their services through advertisements displayed on the platform and in promotional emails.

What are advertisement credits?

Advertisement credits (tokens) are used when advertisements are delivered through the platform.

Are advertisement credits refundable?

No. Advertisement credits are non-refundable once purchased.

Are views, clicks, or bookings guaranteed?

No. The platform does not guarantee any minimum number of views, clicks, enquiries, bookings, or sales.

Can I disable my advertisement?

Yes. Advertisements can be enabled or disabled at any time from the business dashboard.

Who will see my advertisement?

Advertisements are shown to users searching for services within approximately 3 miles of your business location.

How are promotional emails targeted?

Promotional emails may include advertisements from businesses located within approximately 3 miles of the recipient's search area or booking location.

Can I use my own advertisement image?

Yes. Businesses can upload their own advertisement image through the business dashboard.

Where do advertisement links direct users?

Advertisement links direct users to your business profile on the platform, where they can view details, photos, services, and make bookings.

Can my website be included in advertisements?

Yes. If a website address is provided in your business profile, users may be able to visit your website directly from the advertisement.


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