Terms & Conditions

Welcome to 121.help. By using this platform, creating an account, making a booking, registering a business, purchasing tokens, submitting content or using any related service, you agree to these Terms & Conditions.

121.help is an online booking and local business platform. The platform helps customers find and contact local businesses, make bookings and access business information. 121.help acts as an intermediary and is not responsible for the quality, safety, availability, pricing or outcome of services provided by businesses listed on the platform.

Customers agree to provide accurate information when making a booking, including their name, telephone number and booking details. By submitting a booking, the customer agrees that their telephone number may be shared with the selected business for the purpose of confirming, managing, changing or cancelling the booking.

By making a booking, the customer also agrees that the selected business may contact them by telephone regarding that booking or related service arrangements.

Businesses are responsible for keeping their profile, opening hours, services, prices, availability, advertisements, images and contact details accurate and up to date.

Businesses must use customer telephone numbers only for legitimate booking-related communication. Businesses must not misuse customer information, sell it, share it with unauthorised third parties, or use it for unrelated marketing without a lawful basis.

Users may receive booking confirmations, reminders, account notifications, service updates, platform announcements, promotional emails and local business advertisements. Marketing messages may be included together with service-related emails where permitted by law. Users may unsubscribe from marketing communications where an unsubscribe option is provided.

Token purchases, promotional upgrades, featured listings, advertising credits and similar digital services are non-refundable once purchased, activated, allocated or used, except where required by law.

Users and businesses must not upload, publish, advertise, link to or promote any unlawful, misleading, fraudulent, abusive, offensive, discriminatory, defamatory, pornographic, sexually explicit, violent, harmful or otherwise inappropriate content.

121.help reserves the right to review, reject, remove, restrict, suspend or permanently block any account, business profile, advertisement, review, image, content or access to services where we believe these Terms have been breached, unlawful content has been submitted, abuse is suspected, or the safety, reputation or operation of the platform may be affected.

The platform may use cookies, analytics and similar technologies to operate the website, improve performance, remember user preferences, improve security, measure traffic and support advertising or marketing features. More details are provided in the Privacy Policy and Cookie Policy.

121.help may update these Terms & Conditions, platform features, pricing, token systems, advertising rules or services at any time. Continued use of the platform after changes means that you accept the updated terms.

These Terms & Conditions are governed by the laws of England and Wales.

Contact

Questions regarding these Terms & Conditions can be sent to support@121.help .